The Vendor shall solely be responsible to service the Customer and Dreampot's obligations are limited to payment only. The vendor handles product and service delivery to the Customer.

For Vouchers:


Once you purchase a voucher, it cannot be refunded but can be used within the corresponding vendor’s store to redeem that voucher amount


For draws and discounted purchases:


You cannot raise a replacement once the product has been opened and used unless the product is faulty or defective. In case you receive a product with a manufacturing defect, please raise a return/replacement request within 7 days of delivery with the corresponding vendor. Dreampot is not liable for faulty products, the seller/ manufacturer is to be Liable. For more information, refer to the vendor’s website